Application solution to the stage of aggregation method for assessing the quality of service provided

  • Milovan Tomašević Faculty of Information Studies in Novo Mesto, Slovenia
Keywords: FAM4QS, software quality, software services

Abstract

Formed FAM4QS (Fuzzy Aggregation Method for Quality Service (software), FAM4QS), has been created with modification of LSP (Logical scoring of preferences) methods and SSSI (Six-Step Service Improvement method used LSP (Logical scoring of preferences) algorithms. This had imposed a need for the support of the appropriate software Given that FAM4QS is a new and unique approach to this issue, the proposed software provides unique computer support for this method. With the support of FAM4QS, it is possible for the decision-maker to better demonstrate its own subjective preferences in multi-criteria decision-making. An overview of a large number of results allows numerous analyzes of the application of this decision-making method, as well as an increase in the efficiency of the decision-making process itself. This makes it easier to analyze and consider their solutions, while at the same time it provides managers to use this method in deciding in easy way.

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Published
2019-08-19
How to Cite
Tomašević, M. (2019). Application solution to the stage of aggregation method for assessing the quality of service provided. Operational Research in Engineering Sciences: Theory and Applications, 2(2), 86-100. Retrieved from http://www.oresta.org/index.php/oresta/article/view/30